I went to York University and completed a degree in french and sociology. My goal was to apply to the Faculty of Education and become a teacher. Unfortunately things didn't quite work out as I planned and I found myself taking a detour from my initial career goal.

"USE WHAT YOU'VE GOT"
Throughout high school and university I was lucky enough to find work in areas that I enjoyed. I knew that I was "good with people" and I also wanted to make use of the two languages that I speak fluently- French and Italian. It seemed only natural that I looked for work that would compliment my talents.

I applied for a position with an airline that was looking for people who were bilingual and had customer service experience- I seemed to fit the profile.

The interview process was broken down into three stages:

1. The first interview comprised of answering questions related to my resume and my knowledge about the airline.
2. The second interview was more in-depth concentrating on my personality, characteristics and past work experiences.
3. The last interview was in front of a panel and part of it was conducted in French.

You can never be too prepared for an interview, so take the time to go through your resume and formulate some answers to questions that the interviewer might ask.

Be well groomed- being clean, neat and tidy is a must in this industry especially if you will be working directly with the customers.

Working for an airline gives you an opportunity to travel anywhere in the world at a reduced rate. You can even pass on these savings to close friends and family.

Because airlines offer 24 hour service you will be expected to work shifts and sometimes long hours. You have to be able to deal with the constant high pressure atmosphere and still give people excellent customer service.